We value your privacy and are committed to protecting your personal information
MilatuScribe ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Services").
Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.
Important Note: Our Services involve the transcription of audio content. By using our Services, you acknowledge that the audio you upload may contain personal information, and you are responsible for ensuring you have the appropriate rights and permissions to share this content with us for processing.
We collect several types of information from and about users of our Services:
We may collect information about you from third-party services, such as social media platforms, if you choose to link your account with these services or otherwise provide us access to information from these services.
We use the information we collect for various purposes, including to:
Legal Basis for Processing (for EEA, UK, and Brazilian Users): If you are located in the European Economic Area (EEA), United Kingdom, or Brazil, our legal basis for collecting and using your personal information will depend on the personal information concerned and the specific context in which we collect it. We typically rely on the following legal bases:
We may share your information in the following circumstances:
We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your information may be disclosed or transferred as part of such a transaction. We will notify you of any change in ownership or uses of your personal information.
We may disclose your information if we believe that disclosure is necessary to:
We may share your information with third parties when you consent to such sharing.
We may share aggregate or de-identified information about users for marketing, advertising, research, or similar purposes. This information does not identify you personally.
We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Our security practices include:
In the event of a data breach that affects your personal information, we will notify you and the relevant authorities as required by applicable law.
We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.
We retain your account information for as long as your account is active. If you close your account, we will delete or anonymize your account information, unless:
By default, we retain your audio files for 30 days after transcription to allow for potential quality issues or reprocessing requests. Transcriptions are retained in your account until you delete them or close your account.
You can manually delete audio files and transcriptions from your account at any time.
Depending on your location, you may have certain rights regarding your personal information. These may include:
You can access and update most of your account information through your account settings. If you need additional assistance, please contact us using the information provided in the "Contact Us" section.
You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that information to another controller, where technically feasible.
You can request deletion of your personal information. However, in some cases, we may need to retain certain information for legal, security, or fraud prevention reasons.
You have the right to object to or request restriction of processing of your personal information under certain circumstances.
Where we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.
You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal information violates applicable law.
Note for California Residents: The California Consumer Privacy Act (CCPA) provides California residents with specific rights regarding their personal information. If you are a California resident, you have the right to request disclosure of what personal information we collect, use, disclose, and sell, and the right to request deletion of your personal information, subject to certain exceptions.
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section. We may need to verify your identity before responding to your request.
Our Services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will promptly take steps to delete such information.
If you are a parent or guardian and believe we have collected information from your child under the age of 16, please contact us so that we can delete the information.
MilatuScribe is based in the United States, and we process and store information on servers located in the United States. If you are located outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers maintain facilities.
If you are located in the European Economic Area (EEA), United Kingdom, or other regions with laws governing data collection and use that may differ from U.S. law, please note that we may transfer information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction.
We rely on legally provided mechanisms to lawfully transfer personal information across borders and will ensure that appropriate safeguards are in place to protect your personal information when it is transferred internationally.
Our Services may contain links to third-party websites, products, or services. These third-party websites have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our Services and welcome any feedback about these sites.
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. If we make material changes to this Privacy Policy, we will notify you by email or by posting a notice on our website prior to the changes becoming effective.
We encourage you to review this Privacy Policy periodically to stay informed about our data practices.
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: privacy@milatuscribe.com
Address: 123 Transcription Way, Suite 400, Wilmington, DE 19801
For data subject requests or privacy-related concerns, please contact our Data Protection Officer at dpo@milatuscribe.com.